FAQ

Freequently Ask Questions

Are We Covered by Insurance?

Absolutely, as professional cleaning service providers, we are insured. For proof of insurance or any other legal documents please email us at info@callthecleaners.com.au and we will gladly forward you our business documents.

What do we mean my “100% Satisfaction Guaranteed”?

Our team’s commitment to the job and making sure your requirements are met to your liking and bringing a smile on your face is the sole representation of our 100% Satisfaction Guaranteed. Should you have concerns with our service, we will make it right.
For escalation
– You will have 24 hours to call us on 0451 550 849 and provide us with feedback and detail of your concerns or issues.
– A 48 hour flexible period will be provided for Move-in/Move-out services.
– A re-schedule cleaning will be appointed to you to address your concerns on the following business days.
– After our second appointment with you, should you have concerns, we will escalate the issue to our management, and if we fail to address your concerns, we will provide you with credit or a refund.

Is it required for me to enter my payment details on booking?

Yes, but we do not deduct credits from your account on booking, prior to scheduling we will place a hold on your account. Only after our job is complete, payment charges will be deducted from your account.

Is our team pet friendly?

Absolutely, our team loves animals, and through our training program, they are well trained on how to deal with cats, dogs or any other pets. We are a pet-friendly cleaning service provider and our team knows how to love, respect and care for all animals.

Are there any late cancellation fees?

At Cleanovative we want to make sure that all appointments are dealt with timely and by a professional team. This is why we provide a 24-hour notice for any cancellation. Unfortunately, there will be a $50 charge if cancellations are made on the day of your appointment.

What if I am not satisfied with the cleaning?

We stand by our satisfaction guarantee, a grace period of 24 hours will be provided to raise any concerns/issues. Should you have a concern about our service, please contact us within business hours and we will make an arrangement to rectify the situation.

Property Damage or Loss Policy?

If our team has made any mistake which results in your property damage or loss, please call us at 0451 550 849 or email us at info@callthecleaners.com.au within 24 hours after your service. Once we are updated on the issue, we will ask you to fill out a form. Please note that you will be given 14 days to resubmit the form after the date your property loss or damage ticket has been issued.

Hazardous Working Condition?

If our job site is deemed as a hazardous working condition where it is beyond our service packages, our team has the right to refuse to work and exit the premises. Due to such circumstances, you will be charged a $50 booking fee for holding our booking system.

How long would it take to clean my house?

Every job duration varies differently, for example a 3 bedroom deep-clean requires 3 hours. Depending on how many rooms and other spaces to clean, our time duration varies, to find an accurate timing, use our booking system to find out how long it would take us to finish the job.

How many people will be coming to clean my house?

A minimum of 2 people per job site is required to do a basic job, but depending on how big the job is, more can be needed to do the job in time. Unless some jobs site such as: studio apartment cleaning, 2 bedroom cleaning or even touch up cleaning only 1 person is enough.

Is your cleaner background checked for my safety and security?

Absolutely 100%, at Cleanovative we make sure all our staff members are background checked and have a safe police clearance. Before joining Cleanovative, we make sure most of our team is previously experienced and have a one-on-one interview with our management and undergo rigorous training which covers customer service, professional etiquettes and safety procedures. You can feel relieved that our team is safe, secure and professional.

Do we provide our own cleaning products, or do I have to?

Yes, Cleanovative will provide our own cleaning supplies and tools. Depending on circumstances you can inform us after your booking to use specialised chemicals on sensitive/fragile places.

What services do we provide?

We offer a variety of services, starting from daily, weekly, fortnightly or even monthly. We also provide move-in & move-out cleaning services. Cleanovative cleaning services covers everything that has to do with residential cleaning.

What do you mean by deep cleaning?

If you haven’t had your house professionally cleaned for more than 3 months you need a deep clean. Deep cleaning is thoroughly cleaning and disinfecting every single spot, top or bottom which aims to remove dirt & grime. It’s about taking a step further and deep into how we clean. It also includes a sweep, vacuum, mop, disinfecting and deodorising to kill bacteria and germs.

Can I book for the same day?

We cannot guarantee that it is possible, but feel free to book us in. If it\’s possible we will send our team through.

Do you need someone to come and inspect my place before booking?

Nope, not at all. When you book you will be able to tell us what type of job you are aiming at and that is enough. Should you have concerns after your book, please feel free to call us at 0451 550 849 and let us know.

Is your cleaner punctual, will he get here as per booking time?

Yes, most cleaners of Cleanovative are quite punctual, but just to be on the safe side, after making a booking we do inform our customers that there is a one hour arrival window, due to traffic or any other unfortunate circumstances. In case our team is late on arrival, the customer will be contacted and will be informed about the ETA.

Can I opt for cleaning only the communal areas in Sydney?

Surely Yes! At Cleanovative, our experts would be happy to provide cleaning the communal areas of your units and apartments in Sydney. Let us know your preferences and we can create a custom plan to meet your communal cleaning needs seamlessly. Reach us out at 0451550849 or email us at info@callthecleaners.com.au.

What preparations are necessary for my house cleaning service in Sydney?

Preparing the space for an exceptional house cleaning service is easy. Here is a list to help you in the process

Make sure you declutter your home before the experts reach.
Secure fragile items and valuables
Check that our team has access to running water and electricity.
Help us understand your cleaning preferences or special instructions.

For further inquiries or to schedule your service, simply log on to www.callthecleaners.com.au.

What does a house cleaning service entail in Sydney?

We at Cleanovative offer a comprehensive house cleaning service. Our experts visit with a checklist of cleaning tasks to add a professional touch to your apartment. We can vacuum, scrub, sanitise, etc, enabling our clients to experience a thorough cleaning experience. Contact us today.

Is the house cleaning service suitable for apartments in Sydney?

Of course, yes. Our house cleaning service in Sydney is designed for apartments, too. We offer the same high-quality cleaning for all types of residences. No matter if you live in an apartment or a single-story house, we can custom plan your house cleaning needs. Email your inquiries to info@callthecleaners.com.au.

How frequently should I schedule a house cleaning service in Sydney?

You can schedule your house cleaning service in Sydney according to your preferences and lifestyle. You can conveniently opt for weekly, biweekly, or monthly plans or even a one-time service for special occasions. To get a quote for customised cleaning, visit our booking form at http://cleanovative-new.local/book-now

Can I receive an instant quote for a house cleaning service in Sydney?

Why not! At Cleanovative, we can provide you with an instant quote for our house cleaning service in Sydney. Simply fill out our inquiry form on our website http://cleanovative-new.local/book-now or give us a call at 0451550849, and allow us to provide you with an accurate quotation right away. We have a well-designed and user-friendly website. Experience a quick and convenient booking process and maintain a clean and healthy household throughout the year.

Can I request the same cleaner for each visit in Sydney?

Certainly! Although we can’t guarantee the same cleaner for every booking, however, we assure you that we will appoint the best cleaner for your house cleaning service. Do let us know your preference during booking or contact us later, and we’ll do our best to send the same cleaning crew to your property. Contact us today at 0451550849 or email us at info@callthecleaners.com.au. to discuss your preferences.

Are your cleaning services affordable in Sydney?

At Cleanovative in Sydney, we believe that a clean house is everyone’s right. We thus make clean living accessible by making our services available to all. Here’s how we ensure affordability:

Transparent Pricing: We charge a flat fee based on the number of rooms in your existing property in Sydney. We also provide a clear breakdown of any additional services. With us, you can be assured of transparency and clarity regarding what you’re paying for at each level of the service.
Efficient and Fast: We follow a flat fee structure. It enables our cleaners to work efficiently and thoroughly. Your cleaning service is completed in a short time-span without compromising quality.
Hourly Option Available: When you ask for a more customised clean or extra time for a specific area of your home you can avail an hourly rate option to accommodate your specific needs.

Get excellent cleaning services at competitive prices in Sydney. Let us know your cleaning needs, and our experts can create a cleaning plan that fits your availability and budget!

What are your policies in the case of damages in Sydney?

In the unpredictable event of damage, our team promptly notifies us and contacts you to discuss the situation. In such cases, we ensure swift action and communication. We take responsibility for handling claims for you by completing the necessary paperwork to speed up your claim process. For a thorough investigation, we request you to notify us within 2 days of your cleaning. It will enable us to address the problem promptly and give you a fair and transparent resolution.

At Cleanovative, we prioritise customer satisfaction. We maintain a fair and transparent resolution process for our valuable clients in Sydney.

Are your cleaners experienced and experts?

One thing that we at Cleanovative can guarantee you is that all our cleaners are highly experienced in providing exceptional cleaning with an average tenure of 2-3 years. Having cleaned multiple houses, our cleaners have the industry related knowledge to get you the cleaning that you deserve. All the services will be tailored as per your requirements to ensure that nothing gets left out.

What other cleaning services do you provide in Sydney?

The experts at Cleanovative offer a range of services that help keep your house clean at all times. These services are tailored as per your requirements. They are:

Regular Cleaning: Keep your home fresh and organised with our regular cleaning services, which guarantee that your property will always have a clean and welcoming ambience.
General Cleaning: Keep your property looking its best with the help of our thorough general cleaning service. We address all key areas with professional expertise to provide your space with the care it deserves.
Deep Cleaning: Bring life back to neglected areas with detailed cleaning services that cover each and every corner of your property, leaving your home that looks clean and smells fresh.
End of Lease Cleaning: Whether you are relocating or getting ready to sell, our end of lease cleaning service will help you get your bond back in no time or impress potential buyers with a space that looks clean and organised before your move out.

All our services are aimed at giving your house the cleaning that it deserves.

What is FAQ?

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Do I need to provide cleaning supplies or equipment?

There is no need to worry about supplies or equipment, as the experts at Cleanovative bring their own professional-grade supplies and equipment for a thorough and efficient house cleaning service.

Can I schedule a cleaning service for a specific date and time?

Yes, scheduling a cleaning service for a convenient date and time is possible. Cleanovative understands the importance of flexibility in scheduling and ensures that you get the services that work best for you.

How do I pay for the cleaning service?

Convenient payment options are available, including secure online payments using credit/debit cards, Bank Transfers, or cash payments after the service is completed. Making the payment as seamless as possible is our objective, along with providing exceptional cleaning.

What if I need to reschedule or cancel my cleaning appointment?

One never knows what might come up and may require your immediate attention. It is because of this that we at Cleanovative need you to inform us at the earliest so that an appropriate course of action can be taken to accommodate your request and make the changes to your booking.

Are your cleaning products safe for children and pets?

Yes, the cleaning products we use are safe for children and pets. We prioritise the use of eco-friendly and non-toxic cleaning products to ensure the health and safety of your family and pets while effectively cleaning your home.

Do you offer discounts for recurring cleaning services?

Yes, different ranges of discounts are offered for recurring cleaning services to loyal customers. Contact Cleanovative for more information on recurring cleaning service discounts.

How do I communicate specific cleaning preferences or instructions to the cleaning team?

Open communication is key to conveying your requirements to the expert cleaners. By communicating properly, you can directly communicate your preferences to the cleaning team during the service or inform them in advance when booking your appointment. We will make sure that our expert cleaners are able to accommodate your requests to the best of our ability.

What benefits do I get by hiring professional end of lease cleaners in Sydney?

Our professional end of lease cleaners in Sydney offer high-quality service as per the

latest end-of-tenancy standards. It enables you to experience a smooth inspection and

ensure the return of the entire bond deposit. Contact Cleanovative to ensure a

hassle-free transition process.

Will there be any specific requirements for end of lease cleaning in Sydney?

Every state follows its own rules and regulations regarding end of lease cleaning. At

Call, The Cleaners, our team collaborates with several real estate agencies and stays

competitive regarding the latest practices of end-of-lease cleaning. To know

more, reach out to info@callthecleaners.com.au and send your queries to us.

Does your company provide carpet steam cleaning as well in Sydney?

Yes, at Cleanovative we provide exceptional carpet steam cleaning services in

Sydney and make it feel and smell refreshing. However, the

cleaning outcomes entirely depends on the existing quality of the carpet and pre-

existing stains or damages and we do not guarantee on the complete restoration of the

item. Contact us at 0451 550 849 to schedule professional carpet steam cleaning in

Sydney.

How can I ensure I get my bond back in Sydney?

At Cleanovative, our end of lease cleaning service in Sydney is backed by

100% bond back guarantee. So you can be rest assured that you will get refund of

your entire bond amount. In case you feel any area needs re-cleaning, we can come

back to provide the sane at no additional charge. Visit www.callthecleaners.com.au for

more details on our bond back guarantee in Sydney.

Do your move-out cleaners bring their own cleaning products in Sydney?

Yes, our cleaning experts visit the site with professional-grade cleaning agents and

equipment to achieve superior end of lease cleaning in Sydney. Our cleaners will only

require access to electricity and running water from your property. Contact Call The

Cleaners Sydney for a stress-free cleaning process.

Is the quote that I received from the company the final price in Sydney?

While the quote is an estimate, the final price may vary slightly based on your property’s condition or

additional services. We will communicate any changes before proceeding. Contact us in Sydney at

0451 550 849 for a detailed quote.

Are there any cleaning services that need to be charged as extras in Sydney?

Yes, there are certain services beyond general cleaning, such as deep cleaning of specific areas or

carpet cleaning, that may incur additional fees. If you want to know more, please refer to our website

for detailed checklists and pricing information. If you are looking to get a personalised end of lease

cleaning service in Sydney, get in touch with Cleanovative.

Can I trust your cleaners to handle my end of lease cleaning in Sydney?

One thing that we can guarantee you is that our cleaners in Sydney undergo thorough background

checks and are fully insured for your peace of mind. You can put your trust in the professionalism and

dependability of the team of expert cleaners at Cleanovative Sydney.

How long does an end of lease cleaning service take in Sydney?

The duration of an end of lease cleaning service in Sydney varies based on the size and condition of

your property. Each and every service offered by us is custom made to ensure that your property gets

the cleaning it deserves. To know more about the time duration of the end of lease cleaning at your

property, get in touch with Cleanovative at 0451 550 849 to get an estimate of the cleaning time

required for your specific requirements.

Can I schedule an end of lease cleaning service on weekends or holidays in Sydney?

Yes, we are absolutely flexible in terms of scheduling our end of lease cleaning

services.We prioritise the availability of our clients and hence offer end of lease

cleaning services on most weekends and major holidays. We easily fit into your your

moving-out schedule without causing disruptions in your daily routine. Contact us

at info@callthecleaners.com.au to book our services.

What happens if something requires additional cleaning after the initial end of lease cleaning done in Sydney?

After we complete our end of lease cleaning, if you notice any areas that we might

have missed or in case you require additional cleaning services, you can re-lock a call

or simply contact us within a time frame of 72 hours. Our experts will revisit your

rental property and re-clean all those areas and missed spots to ensure complete

satisfaction and a flawless cleaning.

Can I provide special instructions or preferences for my end of lease cleaning service in Sydney?

Yes, at Cleanovative, we always welcome additional instructions and

preferences from our clients. We value our clients; views and ensure their complete

satisfaction. We can also offer customised services designed in accordance with our

clients; requirements and budget.

What measures do you take to ensure the property meets the cleanliness standards set by landlords or property managers in Sydney?

Our cleaning experts have provided end of lease cleaning in many properties in

Sydney so far. We follow an agent-approved checklist and make sure our services are

as per the cleanliness standards set by landlords or property managers. With us you

achieve a sparkly clean property that guarantees a 100% bond back.

What aspects does deep cleaning consist of?

Our Deep Cleaning services are well planned cleaning solutions that aim to get your property cleaned beyond the expectations of a general cleaning. From the dusting to sanitising, our team looks to cover each and every corner of the property making sure that nothing gets left out for a spotless home.

Can a Deep Clean be booked in place of a move-in/move-out clean?

Definitely! However, one should keep in mind that, while a deep clean can be used in place of a move-in/move-out clean, our deep cleaning checklist may not include all items covered in our end of lease service. Therefore we cannot guarantee the same level or types of cleaning as covered under such bookings.

What services are excluded from your deep cleaning service?

Even though our deep cleaning service is thorough, certain tasks that are generally found in our end of lease cleaning, such as oven cleaning and interior window cleaning, may not be part of the deep clean checklist. For a detailed list of what is included and excluded, please refer to our website.

How frequently should I schedule a Deep Clean for optimal home maintenance?

For complete and detailed home maintenance, we suggest scheduling a deep clean every 6 months. However, factors such as those of pet ownership or household members with allergies may require more frequent deep cleaning sessions. Contact us to discuss a cleaning schedule tailored to your specific needs.

Can we make specific requests in the deep cleaning service?

Absolutely! We at Cleanovative make sure that our deep cleaning service can be customised to meet your individual needs. Whether you need extra attention to certain areas or have special requests, we are here to accommodate all your requests. Let us know your preferences when booking, so we can create a personalised cleaning plan for you.

Can I schedule a cleaning service for a specific date and time?

How do I pay for the cleaning service?

What if I need to reschedule or cancel my cleaning appointment?

Are your cleaning products safe for children and pets?

Do you offer discounts for recurring cleaning services?

Yes, different ranges of discounts are offered for recurring cleaning services to loyal customers. Contact Cleanovative for more information on recurring cleaning service discounts.

How do I communicate specific cleaning preferences or instructions to the cleaning team?

What is a reggular clean

At Cleanovative you can avail a professional regular cleaning service designed by experts with the best practices and high end cleaning solution. It is a great way to maintain cleanliness standards in your home or office. Our cleaning specialists can deliver routine cleaning in your premises such as sweeping, dusting, and disinfecting surfaces. You can avail us for your weekly, fortnightly, every three weeks, or monthly cleaning requirements.

Can I request for a specific cleaner to come?

Certainly! Although we can’t guarantee the same cleaner for every booking, we assure you that we will appoint the best cleaner for your regular cleaning service. Enter your preference during booking, and we’ll do our best to send the same cleaning crew to your property. Contact us today at 0451550849 or email us at info@callthecleaners.com.au. to discuss your preferences.

How long does it usually take to clean a property?

At Cleanovative, all you get is a sparkly, clean property! Check out our general guide to cleaning times based on property size:

Studio or 1-bedroom: For these cosy spaces, a single cleaner can eliminate dust and grime in just 1 hour.
Two bedrooms: For this, we will send 2 people to reduce the cleaning time.
3+ bedrooms: If you have a large property, we allocate the work to a standard 2-person team. It might take 2-3 hours to clean all the rooms. However, if our team finds the condition particularly challenging, we may dispatch a 3-person cleaning team to ensure a more efficient service.

Kindly note that these are estimates! The exact cleaning time, however is subjected to change depending on the conditions, cleaning requirements and size of the property.

How many cleaners will be assigned to my booking?

The number of cleaners assigned to your booking will absolutely depend on the size and complexity of the job:

Standard: A team of 2 cleaners will be assigned, as it is perfect for most bookings.
Smaller Jobs: For studios, 1-bedroom apartments, or touch-up jobs, we allocate a single cleaner.
Larger or More Complex Jobs: In extreme situations, we may have to send an extra team member to join the standard 2-person crew to handle a complex cleaning job.

Our regular cleaning service will provide you with satisfaction, which is guaranteed.

Are your cleaners experienced and experts?

Absolutely! At Cleanovative, we boast of our cleaning professionals who are our company’s pillars of strength. We have a team of experienced cleaners and most of them have completed several regular cleaning jobs. Our cleaning specialists have in-depth knowledge and understanding of all cleaning needs and can provide you with exceptional service.

How does your 100% Satisfaction guarantee work?

At Cleanovative, every service is backed by our 100% satisfaction guarantee. If you are not happy with your service, reach out within 24 hours of the clean. The same team will revisit your property to rectify the issue to your satisfaction. In the unlikely event of continued dissatisfaction, our experts will review your concerns and do the needful.

However, we are confident that our cleaning experts deliver exceptional regular cleaning services every time.

Will I be locked into a contract?

No, our valued clients are never locked into a contract. At Cleanovative. Our regular cleaning services are contract-free. So you can either reschedule or cancel the booking at any time without any hassle.

Do I need to stay and supervise the regular cleaning being done?

At Cleanovative, we appoint reliable cleaners who are trained to work independently and efficiently. So, your presence is entirely up to you. In case you are unable to remain during the service, simply provide a key for access, and we will handle the rest.

Do your cleaners bring all the cleaning supplies and equipment, or is that something the customer has to provide?

Of course, yes! At Cleanovative, our cleaners visit your site with all the cleaning supplies including professional tools , equipment and industry approved cleaning solutions success. With us you can be assured of a sparkling clean home/office that meets your 100% satisfaction.

How do I give the cleaners access to the property?

Here are two convenient options in which you can provide access to your property:

Key pick up/drop off: Let us know where to pick up and drop off the keys. Our trustworthy cleaners will securely hold the key of your home/office. We even assure to cover any mishaps with a slight additional charge depending on the distance.
Self-Access: You can also choose to be there during the cleaning to provide access yourself.

Simply let us know your preference during booking, and let us take care of the rest!

Can I customise the cleaning checklist based on my specific needs and preferences?

Certainly! We are experienced in the field and understand that every home or office has specific cleaning needs. For additional customised services, we highly recommend our clients to book an hourly regular cleaning and then send us a checklist with their specific requirements. It will enable us design custom plan the cleaning service unique to your requirements.

How do I reschedule or cancel a regular cleaning appointment?

Plans can change, and at Cleanovative, we are flexible to it. If you want to reschedule or cancel your cleaning appointment, just follow a simple step.

To reschedule, simply give us a call at 0451-550-849, and we can schedule a new time that works for you.

To cancel, kindly provide us with at least 24 hours’ notice to avoid any fees.

It would be great if you let us know about the changes promptly as we value your time and ours!

Are there any discounts or promotions for frequent cleaning services?

At Cleanovative, we value your commitment to cleanliness and are excited to offer you exclusive discounts on our general cleaning services. Some of the different discounts that we offer to recurring customers are:

Weekly Cleaning: Receive a generous 20% discount to save on your weekly cleaning routine.
Fortnightly Cleaning: Maintain a consistently clean space with a 15% discount.
Every Three Weeks Cleaning: Enjoy a 10% discount to keep your home fresh and tidy.
Monthly Cleaning: Benefit from a convenient 5% discount on recurring monthly cleans.

Let us create a tailored cleaning schedule that not only meets your requirements but also suits your budget without compromising on the quality of cleaning.

What security measures do you take regarding the property and belongings of the customer?

At Cleanovative, we prioritise the safety and security of your property and belongings. Some of the ways in which we ensure your safety when it comes to hiring our cleaners are:

Thorough Background Checks: All our cleaners undergo a complete background check, including police clearances, to ensure your safety and security throughout the cleaning service.
Extensive Training: Our cleaners are not only trained in advanced cleaning techniques but also in handling your property and belongings with the utmost care and respect.
Clear Protocols: We have detailed plans and protocols in place to be able to deal with any unforeseen circumstances. In the rare event of an issue, we conduct a detailed investigation and take appropriate actions to resolve it as effectively as possible.

At Cleanovative, we are dedicated to providing a reliable and efficient cleaning service that allows you to relax, knowing that your home and belongings are in safe hands.

If there is a pet in the house, what is going to be the protocol then?

At Cleanovative, we understand that pets are part of the family, and we are happy to accommodate them during our cleaning services. Some of the ways in which we handle cleaning properties that have pets are:

Large Dogs & Other Pets: To ensure the safety of both your pet and our cleaners, we highly recommend securing large dogs or other potentially energetic pets before our team arrives. This helps ensure a smooth and safe cleaning process.
Cats & Small Pets: Cats and smaller pets are usually fine to be present during the cleaning. However, please inform us in advance if you have any cats, especially if you are scheduling a recurring cleaning.

Rest assured, we are committed to providing a cleaning experience that takes into consideration the well-being of your pets and ensures a seamless and efficient cleaning process for everyone.

How do I choose between regular cleaning and deep cleaning?

Choosing between regular cleaning and deep cleaning depends on your specific cleaning needs and the condition of your space. Some of the way that can help you decide on the cleaning that you may need are:

Regular Cleaning:
- Suitable for maintaining cleanliness in your home or office regularly.
- Focuses on common tasks like sweeping, dusting, and disinfecting surfaces.
- Ideal for those who receive professional cleaning services frequently.
Deep Cleaning:
- Perfect for a thorough cleaning if your space has not been cleaned in a while (2+ months).
- Addresses grime, removes accumulated dirt, and sanitises hard-to-reach areas.
- Suitable for occasions such as spring cleaning, move-in/out cleaning, or after a renovation.

By considering the frequency of cleaning and the level of cleanliness required, you can determine whether regular cleaning or deep cleaning is the best choice for your needs.

Will the cleaners move furniture to clean?

For safety reasons and as per the Occupational Health and Safety (OHS) considerations our cleaners do not move heavy furniture. This is also because we want to protect your belongings and not risk damaging it.

What are some advantages of Regular house cleaning?

Regular house cleaning services offer a range of advantages that can help keep your home sparkling and sanitised effortlessly. They are:

Consistent Cleanliness: With weekly, fortnightly, or monthly service options, you can maintain a consistently clean home without having to put any effort into it.
Time-Saving: Our expert cleaners at Cleanovative take care of tasks like vacuuming, mopping, dusting, and more, allowing you to free up your valuable time for your other priorities.
Fresh and Sanitised Home: Regular cleaning ensures that your living space stays fresh, sanitised helping keep you and your loved ones safe and healthy.

Choose regular house cleaning with Cleanovative to enjoy a safe and healthy living environment without having to worry about the cleaning tasks.

Are your cleaning teams in Sydney insured?

At Cleanovative, our team of expert cleaners in Sydney is fully insured to safeguard you and your property during our cleaning services. If you’d like a copy of our insurance documentation for your records, simply email us at info@callthecleaners.com.au, and we’ll be happy to provide it as soon as possible.

Can I provide specific instructions or preferences for the cleaning team?

At Cell The Cleaners, we are open to any suggestions and preferences that you may have regarding the cleaning services. All you have to do is let our expert cleaners know about your requirements and preferences, and they will try their best to incorporate them.

Do you offer specialised cleaning services, such as carpet cleaning or window washing?

Yes, we at Cleanovative provide a variety of specialised cleaning services in addition to our regular cleaning packages. These services include carpet cleaning, window washing, oven cleaning, balcony cleaning, and upholstery cleaning, among many others. Please get in touch with our experts to discuss your specific requirements, and we will be glad to offer you a customised quote.

How far in advance do I need to book a cleaning appointment?

We recommend booking your cleaning appointment as early as possible to secure your desired date and time. However, we also understand that there may be times when you require a cleaning service on short notice. What so ever is your booking date and times are, we will do our best to accommodate all your bookings whenever feasible.

What happens if I need to reschedule my cleaning appointment?

You never know what might need your immediate attention, and you might be required to reschedule the cleaning service. Because of this, we at Cleanovative need you to inform us as soon as possible so that we can make the necessary changes to your booking. Please note that we require at least 24 hours’ notice for rescheduling to avoid any cancellation fees.

Can I request additional services during my cleaning appointment?

Absolutely! If you require additional services beyond our standard cleaning packages, please let us know in advance. We offer a range of extra services such as refrigerator cleaning, oven cleaning, and laundry services. We’ll be happy to tailor your cleaning appointment to meet your specific needs.

What forms of payment do you accept?

Convenient payment options are available, including secure online payments using credit/debit cards, Bank Transfers, or cash payments after the service is completed. Our objective is to make the payment as seamless as possible while providing exceptional cleaning. Please specify your preferred payment method when booking your appointment.

What is included in a construction cleaning service?

A construction cleaning service typically includes removing debris and trash, cleaning surfaces, vacuuming and mopping floors, and deep cleaning bathrooms and kitchens.

How long does it take to clean a construction site?

The duration of a construction cleaning service depends on the size and complexity of the project. A professional cleaning company can provide an estimated time frame based on the specifics of your project.

What is the cost of a construction cleaning service?

The cost of a construction cleaning service varies depending on the size of the project, the type of cleaning required, and other factors. A professional cleaning company can provide a detailed estimate for your specific needs.

Are your cleaners licensed and insured?

Yes, all of our cleaners are licensed and insured to ensure the safety and protection of our clients and their property.

Do I need to provide any cleaning supplies or equipment?

No, we bring all of our own cleaning supplies and equipment to ensure that we have everything we need to complete the job effectively.

What type of cleaning products do you use?

We use eco-friendly and non-toxic cleaning products to ensure the safety and well-being of our clients and the environment.

Can you clean up hazardous materials?

No, we do not handle hazardous materials. We recommend contacting a professional hazardous materials cleaning company for these types of services.

What areas do you service?

We provide construction cleaning services throughout Sydney and surrounding areas.

How do I schedule a construction cleaning service?

You can easily schedule a construction cleaning service by contacting us through our website or by calling our customer service team.

What is your cancellation policy?

Our cancellation policy allows for cancellations or rescheduling up to 24 hours before the scheduled cleaning service.

What is included in a construction cleaning service?

A construction cleaning service typically includes removing debris and trash, cleaning surfaces, vacuuming and mopping floors, and deep cleaning bathrooms and kitchens.

How long does it take to clean a construction site?

What is the cost of a construction cleaning service?

Are your cleaners licensed and insured?

Yes, all of our cleaners are licensed and insured to ensure the safety and protection of our clients and their property.

Do I need to provide any cleaning supplies or equipment?

No, we bring all of our own cleaning supplies and equipment to ensure that we have everything we need to complete the job effectively.

What type of cleaning products do you use?

We use eco-friendly and non-toxic cleaning products to ensure the safety and well-being of our clients and the environment.

Can you clean up hazardous materials?

No, we do not handle hazardous materials. We recommend contacting a professional hazardous materials cleaning company for these types of services.

What areas do you service?

We provide construction cleaning services throughout Sydney and surrounding areas.

How do I schedule a construction cleaning service?

You can easily schedule a construction cleaning service by contacting us through our website or by calling our customer service team.

What is your cancellation policy?

Our cancellation policy allows for cancellations or rescheduling up to 24 hours before the scheduled cleaning service.

Are We Covered by Insurance?

What do we mean my “100% Satisfaction Guaranteed”?

Is it required for me to enter my payment details on booking?

Is our team pet friendly?

Are there any late cancellation fees?

What if I am not satisfied with the cleaning?

Property Damage or Loss Policy?

Hazardous Working Condition?

How long would it take to clean my house?

How many people will be coming to clean my house?

Is your cleaner background checked for my safety and security?

Do we provide our own cleaning products, or do I have to?

Yes, Cleanovative will provide our own cleaning supplies and tools. Depending on circumstances you can inform us after your booking to use specialised chemicals on sensitive/fragile places.

What services do we provide?

What do you mean by deep cleaning?

Can I book for the same day?

We cannot guarantee that it is possible, but feel free to book us in. If it\’s possible we will send our team through.

Do you need someone to come and inspect my place before booking?

Is your cleaner punctual, will he get here as per booking time?

Can I opt for cleaning only the communal areas in Sydney?

What preparations are necessary for my house cleaning service in Sydney?

Preparing the space for an exceptional house cleaning service is easy. Here is a list to help you in the process

Make sure you declutter your home before the experts reach.
Secure fragile items and valuables
Check that our team has access to running water and electricity.
Help us understand your cleaning preferences or special instructions.

For further inquiries or to schedule your service, simply log on to www.callthecleaners.com.au.

What does a house cleaning service entail in Sydney?

Is the house cleaning service suitable for apartments in Sydney?

How frequently should I schedule a house cleaning service in Sydney?

Can I receive an instant quote for a house cleaning service in Sydney?

Can I request the same cleaner for each visit in Sydney?

Are your cleaning services affordable in Sydney?

At Cleanovative in Sydney, we believe that a clean house is everyone’s right. We thus make clean living accessible by making our services available to all. Here’s how we ensure affordability:

Transparent Pricing: We charge a flat fee based on the number of rooms in your existing property in Sydney. We also provide a clear breakdown of any additional services. With us, you can be assured of transparency and clarity regarding what you’re paying for at each level of the service.
Efficient and Fast: We follow a flat fee structure. It enables our cleaners to work efficiently and thoroughly. Your cleaning service is completed in a short time-span without compromising quality.
Hourly Option Available: When you ask for a more customised clean or extra time for a specific area of your home you can avail an hourly rate option to accommodate your specific needs.

Get excellent cleaning services at competitive prices in Sydney. Let us know your cleaning needs, and our experts can create a cleaning plan that fits your availability and budget!

What are your policies in the case of damages in Sydney?

At Cleanovative, we prioritise customer satisfaction. We maintain a fair and transparent resolution process for our valuable clients in Sydney.

Are your cleaners experienced and experts?

What other cleaning services do you provide in Sydney?

The experts at Cleanovative offer a range of services that help keep your house clean at all times. These services are tailored as per your requirements. They are:

Regular Cleaning: Keep your home fresh and organised with our regular cleaning services, which guarantee that your property will always have a clean and welcoming ambience.
General Cleaning: Keep your property looking its best with the help of our thorough general cleaning service. We address all key areas with professional expertise to provide your space with the care it deserves.
Deep Cleaning: Bring life back to neglected areas with detailed cleaning services that cover each and every corner of your property, leaving your home that looks clean and smells fresh.
End of Lease Cleaning: Whether you are relocating or getting ready to sell, our end of lease cleaning service will help you get your bond back in no time or impress potential buyers with a space that looks clean and organised before your move out.

All our services are aimed at giving your house the cleaning that it deserves.

What is FAQ?

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Do I need to provide cleaning supplies or equipment?

There is no need to worry about supplies or equipment, as the experts at Cleanovative bring their own professional-grade supplies and equipment for a thorough and efficient house cleaning service.

Can I schedule a cleaning service for a specific date and time?

How do I pay for the cleaning service?

What if I need to reschedule or cancel my cleaning appointment?

Are your cleaning products safe for children and pets?

Do you offer discounts for recurring cleaning services?

Yes, different ranges of discounts are offered for recurring cleaning services to loyal customers. Contact Cleanovative for more information on recurring cleaning service discounts.

How do I communicate specific cleaning preferences or instructions to the cleaning team?

What benefits do I get by hiring professional end of lease cleaners in Sydney?

Our professional end of lease cleaners in Sydney offer high-quality service as per the

latest end-of-tenancy standards. It enables you to experience a smooth inspection and

ensure the return of the entire bond deposit. Contact Cleanovative to ensure a

hassle-free transition process.

Will there be any specific requirements for end of lease cleaning in Sydney?

Every state follows its own rules and regulations regarding end of lease cleaning. At

Call, The Cleaners, our team collaborates with several real estate agencies and stays

competitive regarding the latest practices of end-of-lease cleaning. To know

more, reach out to info@callthecleaners.com.au and send your queries to us.

Does your company provide carpet steam cleaning as well in Sydney?

Yes, at Cleanovative we provide exceptional carpet steam cleaning services in

Sydney and make it feel and smell refreshing. However, the

cleaning outcomes entirely depends on the existing quality of the carpet and pre-

existing stains or damages and we do not guarantee on the complete restoration of the

item. Contact us at 0451 550 849 to schedule professional carpet steam cleaning in

Sydney.

How can I ensure I get my bond back in Sydney?

At Cleanovative, our end of lease cleaning service in Sydney is backed by

100% bond back guarantee. So you can be rest assured that you will get refund of

your entire bond amount. In case you feel any area needs re-cleaning, we can come

back to provide the sane at no additional charge. Visit www.callthecleaners.com.au for

more details on our bond back guarantee in Sydney.

Do your move-out cleaners bring their own cleaning products in Sydney?

Yes, our cleaning experts visit the site with professional-grade cleaning agents and

equipment to achieve superior end of lease cleaning in Sydney. Our cleaners will only

require access to electricity and running water from your property. Contact Call The

Cleaners Sydney for a stress-free cleaning process.

Is the quote that I received from the company the final price in Sydney?

While the quote is an estimate, the final price may vary slightly based on your property’s condition or

additional services. We will communicate any changes before proceeding. Contact us in Sydney at

0451 550 849 for a detailed quote.

Are there any cleaning services that need to be charged as extras in Sydney?

Yes, there are certain services beyond general cleaning, such as deep cleaning of specific areas or

carpet cleaning, that may incur additional fees. If you want to know more, please refer to our website

for detailed checklists and pricing information. If you are looking to get a personalised end of lease

cleaning service in Sydney, get in touch with Cleanovative.

Can I trust your cleaners to handle my end of lease cleaning in Sydney?

One thing that we can guarantee you is that our cleaners in Sydney undergo thorough background

checks and are fully insured for your peace of mind. You can put your trust in the professionalism and

dependability of the team of expert cleaners at Cleanovative Sydney.

How long does an end of lease cleaning service take in Sydney?

The duration of an end of lease cleaning service in Sydney varies based on the size and condition of

your property. Each and every service offered by us is custom made to ensure that your property gets

the cleaning it deserves. To know more about the time duration of the end of lease cleaning at your

property, get in touch with Cleanovative at 0451 550 849 to get an estimate of the cleaning time

required for your specific requirements.

Can I schedule an end of lease cleaning service on weekends or holidays in Sydney?

Yes, we are absolutely flexible in terms of scheduling our end of lease cleaning

services.We prioritise the availability of our clients and hence offer end of lease

cleaning services on most weekends and major holidays. We easily fit into your your

moving-out schedule without causing disruptions in your daily routine. Contact us

at info@callthecleaners.com.au to book our services.

What happens if something requires additional cleaning after the initial end of lease cleaning done in Sydney?

After we complete our end of lease cleaning, if you notice any areas that we might

have missed or in case you require additional cleaning services, you can re-lock a call

or simply contact us within a time frame of 72 hours. Our experts will revisit your

rental property and re-clean all those areas and missed spots to ensure complete

satisfaction and a flawless cleaning.

Can I provide special instructions or preferences for my end of lease cleaning service in Sydney?

Yes, at Cleanovative, we always welcome additional instructions and

preferences from our clients. We value our clients; views and ensure their complete

satisfaction. We can also offer customised services designed in accordance with our

clients; requirements and budget.

What measures do you take to ensure the property meets the cleanliness standards set by landlords or property managers in Sydney?

Our cleaning experts have provided end of lease cleaning in many properties in

Sydney so far. We follow an agent-approved checklist and make sure our services are

as per the cleanliness standards set by landlords or property managers. With us you

achieve a sparkly clean property that guarantees a 100% bond back.

What aspects does deep cleaning consist of?

Can a Deep Clean be booked in place of a move-in/move-out clean?

What services are excluded from your deep cleaning service?

How frequently should I schedule a Deep Clean for optimal home maintenance?

Can we make specific requests in the deep cleaning service?

Can I schedule a cleaning service for a specific date and time?

How do I pay for the cleaning service?

What if I need to reschedule or cancel my cleaning appointment?

Are your cleaning products safe for children and pets?

Do you offer discounts for recurring cleaning services?

Yes, different ranges of discounts are offered for recurring cleaning services to loyal customers. Contact Cleanovative for more information on recurring cleaning service discounts.

How do I communicate specific cleaning preferences or instructions to the cleaning team?

What is a reggular clean

Can I request for a specific cleaner to come?

How long does it usually take to clean a property?

At Cleanovative, all you get is a sparkly, clean property! Check out our general guide to cleaning times based on property size:

Studio or 1-bedroom: For these cosy spaces, a single cleaner can eliminate dust and grime in just 1 hour.
Two bedrooms: For this, we will send 2 people to reduce the cleaning time.
3+ bedrooms: If you have a large property, we allocate the work to a standard 2-person team. It might take 2-3 hours to clean all the rooms. However, if our team finds the condition particularly challenging, we may dispatch a 3-person cleaning team to ensure a more efficient service.

Kindly note that these are estimates! The exact cleaning time, however is subjected to change depending on the conditions, cleaning requirements and size of the property.

How many cleaners will be assigned to my booking?

The number of cleaners assigned to your booking will absolutely depend on the size and complexity of the job:

Standard: A team of 2 cleaners will be assigned, as it is perfect for most bookings.
Smaller Jobs: For studios, 1-bedroom apartments, or touch-up jobs, we allocate a single cleaner.
Larger or More Complex Jobs: In extreme situations, we may have to send an extra team member to join the standard 2-person crew to handle a complex cleaning job.

Our regular cleaning service will provide you with satisfaction, which is guaranteed.

Are your cleaners experienced and experts?

How does your 100% Satisfaction guarantee work?

However, we are confident that our cleaning experts deliver exceptional regular cleaning services every time.

Will I be locked into a contract?

Do I need to stay and supervise the regular cleaning being done?

Do your cleaners bring all the cleaning supplies and equipment, or is that something the customer has to provide?

How do I give the cleaners access to the property?

Here are two convenient options in which you can provide access to your property:

Key pick up/drop off: Let us know where to pick up and drop off the keys. Our trustworthy cleaners will securely hold the key of your home/office. We even assure to cover any mishaps with a slight additional charge depending on the distance.
Self-Access: You can also choose to be there during the cleaning to provide access yourself.

Simply let us know your preference during booking, and let us take care of the rest!

Can I customise the cleaning checklist based on my specific needs and preferences?

How do I reschedule or cancel a regular cleaning appointment?

Plans can change, and at Cleanovative, we are flexible to it. If you want to reschedule or cancel your cleaning appointment, just follow a simple step.

To reschedule, simply give us a call at 0451-550-849, and we can schedule a new time that works for you.

To cancel, kindly provide us with at least 24 hours’ notice to avoid any fees.

It would be great if you let us know about the changes promptly as we value your time and ours!

Are there any discounts or promotions for frequent cleaning services?

Weekly Cleaning: Receive a generous 20% discount to save on your weekly cleaning routine.
Fortnightly Cleaning: Maintain a consistently clean space with a 15% discount.
Every Three Weeks Cleaning: Enjoy a 10% discount to keep your home fresh and tidy.
Monthly Cleaning: Benefit from a convenient 5% discount on recurring monthly cleans.

Let us create a tailored cleaning schedule that not only meets your requirements but also suits your budget without compromising on the quality of cleaning.

What security measures do you take regarding the property and belongings of the customer?

At Cleanovative, we prioritise the safety and security of your property and belongings. Some of the ways in which we ensure your safety when it comes to hiring our cleaners are:

Thorough Background Checks: All our cleaners undergo a complete background check, including police clearances, to ensure your safety and security throughout the cleaning service.
Extensive Training: Our cleaners are not only trained in advanced cleaning techniques but also in handling your property and belongings with the utmost care and respect.
Clear Protocols: We have detailed plans and protocols in place to be able to deal with any unforeseen circumstances. In the rare event of an issue, we conduct a detailed investigation and take appropriate actions to resolve it as effectively as possible.

At Cleanovative, we are dedicated to providing a reliable and efficient cleaning service that allows you to relax, knowing that your home and belongings are in safe hands.

If there is a pet in the house, what is going to be the protocol then?

Large Dogs & Other Pets: To ensure the safety of both your pet and our cleaners, we highly recommend securing large dogs or other potentially energetic pets before our team arrives. This helps ensure a smooth and safe cleaning process.
Cats & Small Pets: Cats and smaller pets are usually fine to be present during the cleaning. However, please inform us in advance if you have any cats, especially if you are scheduling a recurring cleaning.

Rest assured, we are committed to providing a cleaning experience that takes into consideration the well-being of your pets and ensures a seamless and efficient cleaning process for everyone.

How do I choose between regular cleaning and deep cleaning?

Regular Cleaning:
- Suitable for maintaining cleanliness in your home or office regularly.
- Focuses on common tasks like sweeping, dusting, and disinfecting surfaces.
- Ideal for those who receive professional cleaning services frequently.
Deep Cleaning:
- Perfect for a thorough cleaning if your space has not been cleaned in a while (2+ months).
- Addresses grime, removes accumulated dirt, and sanitises hard-to-reach areas.
- Suitable for occasions such as spring cleaning, move-in/out cleaning, or after a renovation.

By considering the frequency of cleaning and the level of cleanliness required, you can determine whether regular cleaning or deep cleaning is the best choice for your needs.

Will the cleaners move furniture to clean?

What are some advantages of Regular house cleaning?

Regular house cleaning services offer a range of advantages that can help keep your home sparkling and sanitised effortlessly. They are:

Consistent Cleanliness: With weekly, fortnightly, or monthly service options, you can maintain a consistently clean home without having to put any effort into it.
Time-Saving: Our expert cleaners at Cleanovative take care of tasks like vacuuming, mopping, dusting, and more, allowing you to free up your valuable time for your other priorities.
Fresh and Sanitised Home: Regular cleaning ensures that your living space stays fresh, sanitised helping keep you and your loved ones safe and healthy.

Choose regular house cleaning with Cleanovative to enjoy a safe and healthy living environment without having to worry about the cleaning tasks.

Are your cleaning teams in Sydney insured?

Can I provide specific instructions or preferences for the cleaning team?

Do you offer specialised cleaning services, such as carpet cleaning or window washing?

How far in advance do I need to book a cleaning appointment?

What happens if I need to reschedule my cleaning appointment?

Can I request additional services during my cleaning appointment?

What forms of payment do you accept?

What is included in a construction cleaning service?

A construction cleaning service typically includes removing debris and trash, cleaning surfaces, vacuuming and mopping floors, and deep cleaning bathrooms and kitchens.

How long does it take to clean a construction site?

What is the cost of a construction cleaning service?

Are your cleaners licensed and insured?

Yes, all of our cleaners are licensed and insured to ensure the safety and protection of our clients and their property.

Do I need to provide any cleaning supplies or equipment?

No, we bring all of our own cleaning supplies and equipment to ensure that we have everything we need to complete the job effectively.

What type of cleaning products do you use?

We use eco-friendly and non-toxic cleaning products to ensure the safety and well-being of our clients and the environment.

Can you clean up hazardous materials?

No, we do not handle hazardous materials. We recommend contacting a professional hazardous materials cleaning company for these types of services.

What areas do you service?

We provide construction cleaning services throughout Sydney and surrounding areas.

How do I schedule a construction cleaning service?

You can easily schedule a construction cleaning service by contacting us through our website or by calling our customer service team.

What is your cancellation policy?

Our cancellation policy allows for cancellations or rescheduling up to 24 hours before the scheduled cleaning service.

What is included in a construction cleaning service?

A construction cleaning service typically includes removing debris and trash, cleaning surfaces, vacuuming and mopping floors, and deep cleaning bathrooms and kitchens.

How long does it take to clean a construction site?

What is the cost of a construction cleaning service?

Are your cleaners licensed and insured?

Yes, all of our cleaners are licensed and insured to ensure the safety and protection of our clients and their property.

Do I need to provide any cleaning supplies or equipment?

No, we bring all of our own cleaning supplies and equipment to ensure that we have everything we need to complete the job effectively.

What type of cleaning products do you use?

We use eco-friendly and non-toxic cleaning products to ensure the safety and well-being of our clients and the environment.

Can you clean up hazardous materials?

No, we do not handle hazardous materials. We recommend contacting a professional hazardous materials cleaning company for these types of services.

What areas do you service?

We provide construction cleaning services throughout Sydney and surrounding areas.

How do I schedule a construction cleaning service?

You can easily schedule a construction cleaning service by contacting us through our website or by calling our customer service team.

What is your cancellation policy?

Our cancellation policy allows for cancellations or rescheduling up to 24 hours before the scheduled cleaning service.

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