Privacy Policy

1 Who We Are

Cleanovative is a professional cleaning company based in Auburn, NSW, providing regular house cleaning, deep cleaning, end of lease cleaning, and related services across Greater Sydney since 2011.

We operate in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2 What Information We Collect

Information you provide directly

• Full name and contact details (email address and phone number)
• Home or service address and property details (bedrooms, bathrooms)
• Preferred cleaning service, date, and any special instructions
• Payment information — processed securely via third-party payment providers; we do not store card details
• Communications you send us via email, phone, SMS, or contact forms

Information collected automatically

• IP address, browser type, and device information
• Pages visited on cleanovative.com.au and time spent on each page
• The search query or website that referred you to our site
• Cookie data and analytics identifiers (see Section 6)

Information from third parties

• Google reviews and ratings you submit publicly
• Information provided through third-party booking or review platforms

3 How We Use Your Information

We use your personal information only for the following purposes:

• To process, confirm, and manage your cleaning bookings
• To communicate with you about your service — including booking reminders, updates, and follow-ups
• To send you quotes and invoices
• To respond to enquiries and resolve customer service issues
• To improve our website and services based on usage data
• To send you marketing communications — only with your consent; you may opt out at any time
• To comply with our legal and regulatory obligations
• To investigate complaints or disputes

4 How We Store and Protect Your Information

Your personal information is stored securely using industry-standard security measures, including encrypted storage systems, password-protected internal systems with restricted staff access, and secure third-party platforms that comply with Australian privacy law.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by Australian law. When no longer needed, data is securely deleted or de-identified.

5 Who We Share Your Information With

We may share your personal information with trusted third-party service providers only where necessary to deliver our services:

• Payment processors (e.g. Stripe, Square) to securely process your transactions
• Booking and scheduling software to manage your appointment
• Email and SMS platforms to send booking confirmations and reminders
• Google Analytics and similar tools to analyse website traffic and improve our service
• Legal authorities if we are required to disclose information by law or court order

All third-party providers we use are required to handle your personal information in accordance with applicable Australian privacy laws and our data handling standards.

6 Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and analyse site traffic. We use three types of cookies:

• Essential cookies — required for the website to function correctly
• Analytics cookies — help us understand how visitors use our site (e.g. Google Analytics)
• Marketing cookies — used to deliver relevant content and measure the effectiveness of our advertising

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

7 Your Rights Under Australian Privacy Law

Under the Australian Privacy Act 1988, you have the following rights:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct any personal information that is inaccurate, out of date, or incomplete
• Deletion — request deletion of your personal information, subject to our legal obligations to retain certain records
• Opt out of marketing — unsubscribe from marketing communications at any time by clicking "unsubscribe" in any email, or by contacting us directly
• Complain — lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe we have mishandled your personal information

To exercise any of these rights, please contact us using the details in Section 10 below.

8 Links to Third-Party Websites

Our website may contain links to external websites that are not operated by Cleanovative. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently before providing any personal information.

9 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. When we make changes, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.

10 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: